Terms & Conditions

1. The service

My Coach App is a training and nutrition app that includes routines and programs, guided workout sessions, meal and macro logging, an AI food scanner, photo-based progress tracking and an artificial intelligence coach by chat and voice.

We may improve, change or retire features over time. If a change significantly affects what you paid for, we will let you know.

2. Your account

• You must be at least 18 years old to use My Coach App.
• You must give us accurate information and keep your password secure. You are responsible for activity on your account.
• Your account is personal and non-transferable.

3. Health notice

Consult a professional before starting an exercise program or changing your diet, especially if you have a medical condition, injury, are pregnant or take medication. Stop exercising if you feel pain, dizziness or shortness of breath. You train at your own risk.

4. Coach and artificial intelligence

Coach replies, calorie estimates, photo analyses and proposals are generated automatically with third-party AI models and may be inaccurate. Review the information before acting on it.

The coach proposes routines, goals and meal plans, but nothing is applied without your confirmation. Don’t use the coach for emergencies or medical decisions.

You must not use AI features to generate illegal, offensive or harmful content, or try to bypass their limits. We may filter messages and suspend AI access in case of abuse.

5. Memberships and payments

Access to My Coach App requires an active membership. There are four lengths, all with full access and 1,000 AI credits per month:

• Monthly: USD 13.99 per month.
• Quarterly: USD 35.99 every 3 months (≈ USD 12.00/mo).
• 6 months: USD 64.99 every 6 months (≈ USD 10.83/mo).
• Yearly: USD 109.99 per year (≈ USD 9.17/mo).

USD prices are for reference. The final price in your local currency, including any applicable taxes, is shown in the App Store or Google Play before you confirm the purchase.

Purchases are made through Apple (App Store) or Google (Google Play) and charged to your store account. We use RevenueCat to manage and validate purchases.

6. Auto-renewal and cancellation

• Memberships renew automatically for the same period and price unless you cancel at least 24 hours before the end of the current period.
• Your store account is charged for renewal within 24 hours before the end of the period.
• You can manage or cancel your subscription at any time in your account settings: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions.
• When you cancel, you keep access until the end of the period already paid. There are no refunds for partial periods, except as provided by the store or the law.
• If we change the price, the store will notify you under its rules and, where required, ask for your consent before applying it.

7. 3-day free trial

Eligible users can start with a 3-day free trial with full access and 300 trial AI credits. The store offers the free trial once per store account, and trial credits are granted only once per person (even if you delete your account and create a new one; see the Privacy Policy).

If you don’t cancel at least 24 hours before the trial ends, it automatically converts into a paid membership for the plan you chose and you are charged the corresponding price. On conversion, unused trial credits are replaced by your membership’s monthly credits.

8. AI credits

AI features use credits. As a guide: from 1 credit per coach message, 16 credits per minute of live voice, 2 credits per food scan or photo analysis, and 3 credits per before/after comparison. The app shows you the cost before you use each feature. Especially long or complex actions may use more credits.

• Monthly credits: every membership includes 1,000 credits per month. They refresh every month, including on quarterly, 6-month and yearly plans, and do not roll over from one month to the next.
• Credit packs: one-time purchases of 300 (USD 2.99), 1,000 (USD 7.99) or 2,500 credits (USD 18.99). They require an active membership to buy and use. Purchased credits never expire while your account exists.
• Credits have no monetary value, cannot be exchanged for cash and are non-transferable.
• If the store refunds a pack, we will deduct the corresponding credits.
• Training, logging meals manually and checking your progress never use credits.

9. Refunds

Because payments are processed by Apple and Google, refunds are handled by them under their policies. To request one, use reportaproblem.apple.com (Apple) or your Google Play order history. Nothing here limits any rights you have under applicable consumer protection law.

10. Account deletion

You can delete your account at any time from the app (Profile › Privacy & security › Delete account). Deleting your account does not cancel your store subscription: cancel it first to avoid further charges. Deleting it removes your data and any remaining credits.

11. Your content

Your photos, logs and messages are yours. You grant us a limited license to store and process them only to provide the service to you, as described in the Privacy Policy. You confirm you have the right to upload the content you share.

12. Acceptable use

• Don’t use the service for illegal purposes or upload third-party content without permission.
• Don’t attempt unauthorized access to systems, accounts or data, or interfere with the service.
• Don’t copy, resell or bulk-extract the app’s content (such as the exercise catalog).

We may suspend or close accounts that breach these terms.

13. Intellectual property

The app, its design, brand, texts, catalog and software belong to My Coach App or its licensors. We grant you a personal, limited, non-exclusive, non-transferable license to use the app on your devices.

14. Warranties and liability

The service is provided “as is”. We work to keep it running well, but we don’t guarantee it will be error-free or uninterrupted, or any specific physical results. To the fullest extent permitted by law, we are not liable for indirect damages, and our total liability is limited to what you paid for the service in the previous 12 months. This does not limit any non-waivable rights you have under the law.

15. Apple and Google terms

If you download the app from the App Store, these terms are between you and My Coach App, not Apple. Apple is not responsible for the app or its support or maintenance, and is a third-party beneficiary of these terms with the right to enforce them. Apple’s standard Terms of Use (EULA) and Google Play’s terms also apply, as relevant.

16. Governing law and changes

These terms are governed by the laws of the Republic of Colombia, without prejudice to the mandatory consumer protection rules of your country of residence.

We may update these terms. We will publish the current version here and, if the change is significant, notify you in the app or by email. If you keep using the service, you accept the new version.

17. Contact

For questions about these terms, your subscription or your credits, write to soporte@mycoachfit.app.