When will My Coach App be available?
We’re putting the finishing touches on our App Store and Google Play launch. Leave your email under “Notify me” and we’ll let you know on launch day.
How does the 3-day free trial work?
You choose your plan in the store and get 3 days of full access with 300 trial AI credits. If you cancel at least 24 hours before the trial ends, you won’t be charged. Otherwise, your paid subscription begins. The store offers the free trial once per account, and trial credits are given only once per person.
What’s the difference between plans?
Only the length and the price. All four memberships (monthly, quarterly, 6-month and yearly) include every feature and 1,000 AI credits per month. The yearly plan saves the most: 34% versus monthly.
What are AI credits and what if I run out?
They’re how you use AI features: roughly 1 credit per coach message, 16 per minute of live voice, 2 per food scan or photo analysis and 3 per before/after comparison. They refresh every month. If you run out, you can buy packs (300, 1,000 or 2,500 credits) that never expire, or wait for your next renewal. Everything that isn’t AI keeps working without credits.
How do I cancel my subscription?
From the store: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions. Do it at least 24 hours before renewal. You keep access until the end of the period you already paid for.
Do you offer refunds?
Payments are processed by Apple and Google, so refunds are requested directly from them under their policies (reportaproblem.apple.com or the order history in Google Play).
Are my photos and data safe?
Your progress photos are kept in private storage and only shown through temporary links. AI only analyzes your photos if you allow it. We don’t sell your data, and you can delete your account and data from the app at any time.
Which devices does it work on?
iPhone and Android phones. The app is available in English and Spanish, with light and dark themes. No smartwatch or special equipment required.
Is it good for beginners or home workouts?
Yes. When you start, you tell us your level, goal, available days and where you train (gym, home or park), and your plan adapts to that.
Does it work offline?
Your routines and sessions are stored on your phone so you can train on a weak connection. AI features like the coach and the scanner need a connection.
Does it replace a doctor or dietitian?
No. My Coach App provides general training and nutrition guidance. If you have a medical condition, injury or are pregnant, consult a healthcare professional before starting.